Frequently Asked Questions


Are your products made in the US?
  • Yes! All homemade & handmade by us! A Mother/Son company. While our natural ingredients are sourced from all over the world to ensure the quality and performance of our results-driven formulas.

Are you cruelty-free?

  • Yes, we are passionately committed to producing only cruelty-free products. Founders, Florangel & Adorian are advocates for the humane treatment of all animals and our products never have (and never will be) tested on animals.

When does my product expire?

  • All of our products have a shelf life of 2 years while unopened. After your product is opened, we recommend using it within 12 months to ensure peak freshness and efficacy.

Are all your products natural and organic?

  • Most of our products contain natural ingredients and organic ingredients, sourced from the highest-quality producers. The natural and organic ingredients we use comprise both traditional apothecary ingredients with well-known healing properties.
Are your products vegan?
  • Each of our products are identified as either vegan or vegetarian in the ingredients section of its individual product page.

I had a reaction to one of your products. What should I do?

  • While our products are made for all skin types, most importantly for sensitive skin, everyone’s skin is different and reactions are always possible. Kisses of Coconut recommends discontinuing use right away and seeking professional medical advice if the discomfort doesn't go away. We are also happy to provide a refund for the item in question if you provide us with your order number and feedback at info@kissesofcoconut.com

Why does my product look or smell different from previous bottles I’ve purchased?

  • Due to our use of natural ingredients and essential oils, which can exhibit deviations from harvest to harvest, Batches of the same product can occasionally vary in color, texture and fragrance. Conditions including temperature and light exposure, can also have an effect. Note, this does not impact the efficacy of your product.



    Why are many of your products packaged in plastic rather than glass?
    • Plastic is also more lightweight and durable than glass, which makes it safer and more convenient, especially when it comes to products used for travel, amenities or shower use. A glass option for many products will be available soon!

    How do I repurpose or recycle my container?

    • Kisses of Coconut strongly encourage our customers to always recycle or upcycle our packaging. Our jars are great to reuse as storage containers while our glass candle vessels make beautiful drinking glasses or decorative containers. If recycling, we recommend separating components and sorting glass, aluminum, cardboard and plastic containers into your household recycling bins.



    How long will it be before I receive my order in the mail?

    • Orders are processed within 2 business days or less. Circumstances may delay your order in which you will be notified via email. For standard shipping, packages arrive between 1-5 days depending on location after being dropped off at the post office!

    Do you ship to addresses outside the United States?

    • At this time, orders may only be shipped to U.S. 

    I need to change my shipping address, how do I go about that?

    • Please email info@kissesofcoconut.com with your name and order number within 2 hours of your purchase!

    My order hasn’t arrived, can you tell me where it is?

    • Customers will receive a tracking number with their shipping confirmation email. If you have any questions or concerns regarding a package, Please email us at info@kissesofcoconut.com

    Can I cancel my order?

    • Generally orders are processed within 2 business days, but we’re usually much faster. Once we’ve fulfilled and shipped your order, we will be unable to cancel or make any changes. If you would like to cancel your order, please email us within 2 hours of placing your purchase.





    What are some of your most popular fragrances?

    • In the years that we've been making products, a few fragrances do tend to rise above the rest in terms of popularity.

      To name a few: Plumeria, Coconut Lime Verbena, Rosemary Eucalyptus Peppermint, Palo Santo, Rose.

    Do you ever restock items?

    • Some of our items sell out quickly and it varies when we will restock them. The best thing to do is click the 'email me when available' button on the product page which lets us know which items are popular as well as automatically notifying you if and when the item comes back in stock! 

    If your question was not answer please do not hesitate and email us! info@kissesofcoconut.com